Zune 30 G Owners

FinSane · Jan 1, 2009

http://news.cnet.com/8301-10805_3-10130186-75.html

Scores of Zune users on Wednesday -- the last day of a 366-day leap year -- reported that their 30GB Zune devices were freezing up. Complaints rippled across message boards as people booted up the gadgets and found they could not get to their songs or pictures.

By the middle of the day, Microsoft had identified the root of the problem: the Zune's internal clock was stumbling as it tried to handle a leap year. (See Microsoft's Zune support site for more details.) Things would start to resolve themselves, the company said in its Zune 30 FAQ, by noon GMT (4 a.m. PT), and it advised users with frozen Zunes to follow these steps:

1. Disconnect your Zune from USB and AC power sources.
2. Because the player is frozen, its battery will drain--this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
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