http://www.nctimes.com/articles/2009/05/24/business/z041127fa1075991d882575be006e1073.txt Joyce said the agency has tripled the number of people answering telephones at its call centers, to nearly 500 the week ending May 9, from an average of 185 the week ending April 11. The average caller had to dial seven times to get through in the May week, down from 28 in the April week, according to the agency. Meanwhile, the federal government has been paying Californians' unemployment benefits since late January, when the state emptied its fund for paying claims. The fund's balance was $707 million in the red in February and $1.65 billion in the red by March, according to the latest data. This is how bad of shape the state is in financially and job wise.